Spearheading one of the most trusted and recognizable pharmacy chain brands in the country, Isaac Valdivieso, Director General of Farmacia San Pablo, shares his insights about the company’s stance in the market. He speaks about building an efficient corporate strategy, the customer-centric approach that sets them apart from the competition, as well as his personal motivation for staying in the company for over 19 years.
The Mexican pharmacy and retail landscape is undergoing a transformative period as large chains are gradually gaining dominance over smaller independent firm. Approximately 65 percent of the national sales of medicines is now brought through pharmacy chains. Can you describe where Farmacia San Pablo stands in this competitive market?
"Farmacia San Pablo’s exceptional service is unmatched in the market. We are able to deliver this value through a management style that instills a culture of customer-centricity."
