Wiwy Sasongko, MD at QuintilesIMS Indonesia, describes his efforts to continuously improve the services provided to his clients and explains the revolution that the universal healthcare coverage program in Indonesia (JKN) is creating in the domestic healthcare industry.
The merger of Quintiles and IMS was completed in October 2016. How has this global corporate change affected your operations in Indonesia?
"Our clients see the opportunities created by JKN - the market has become more attractive for them and we are seeing an increase in investments, acquisitions and joint ventures in Indonesia, which provides local companies the opportunity to gain more technologies and expertise."
